I help organizations turn complex technology environments into secure, scalable, and well-governed operations.
My work sits at the intersection of IT leadership, cybersecurity, Microsoft cloud administration, automation, infrastructure, SaaS architecture, vendor strategy, and business transformation.
I bring hands-on technical depth with executive-level operating judgment — helping organizations improve security, reduce risk, modernize systems, strengthen service delivery, and align technology with business goals.
I lead technology through the lens of business impact, operational maturity, risk reduction, and scalable execution.
Strategy, operations, security, and systems built for scale.
I help organizations improve the way technology supports the business — from identity, devices, security, support, and automation to vendor management, governance, infrastructure, and long-term platform strategy.
IT Operations Leadership
- Microsoft 365, Entra ID, Intune, endpoint, and collaboration governance
- User lifecycle, device lifecycle, onboarding, and offboarding standards
- Helpdesk operations, escalation models, SLA visibility, and service maturity
- Vendor coordination, service accountability, and operational reporting
- Disaster recovery procedures, documentation, and business continuity planning
Creates a more mature IT operating model with clearer ownership, faster support, stronger documentation, and fewer recurring issues.
Cybersecurity Governance & Risk Reduction
- MFA, conditional access, security baselines, and identity hardening
- Email security, endpoint visibility, and access control improvements
- SOC-style monitoring, incident workflows, and escalation readiness
- SOC 2, CMMC, NIST, and audit-aligned documentation awareness
- Policy, evidence, and security process development
Moves security from reactive fixes to a repeatable governance model that reduces risk and improves audit readiness.
SaaS Strategy & Platform Architecture
- Multi-tenant architecture, tenant lifecycle, RBAC, RLS, and data isolation
- Billing, support, incident, security, and customer lifecycle planning
- Product architecture designed for scale, maintainability, and governance
- Secure integrations, workflow automation, and operational visibility
- Platform thinking beyond the demo stage
Builds software that can operate like a real business platform — secure, scalable, supportable, and ready for day-two operations.
Operational Automation & Business Process Improvement
- Power Automate, AI workflows, and cross-platform integrations
- Ticketing automation, reporting pipelines, and operational dashboards
- Intake, triage, client operations, and service workflow improvement
- Manual process reduction and visibility for leadership decision-making
Reduces operational drag, improves response time, and gives leadership better visibility into work, risk, and performance.
Infrastructure, DevOps & Platform Reliability
- Hosting, deployment, monitoring, uptime, observability, and secure operations
- Docker, Ubuntu, Nginx, Vercel, Cloudflare, PostgreSQL, Supabase
- Grafana, Prometheus, and Uptime Kuma for visibility and alerting
- Practical infrastructure decisions supporting reliability, cost control, and maintainability
Reliable, observable infrastructure that leadership can trust and operators can actually run.
AI, Voice & Intelligent Business Systems
- AI receptionists, intake automation, triage, CRM integration, SMS, and voice workflows
- OpenAI, Claude, Twilio, ElevenLabs, Resend, Stripe, and Microsoft Graph
- Business process automation built around real operational needs
- Practical AI for operations, not novelty
Applies AI where it improves intake, coordination, and service delivery — measured by business outcomes.
Website Management & Hosting
- Managed hosting on Vercel, Cloudflare, or self-hosted VPS as part of business operations
- Domain, DNS, SSL, and email routing under a single operating standard
- Performance, uptime, and SEO health monitoring
- Ongoing content, security, and infrastructure updates
Web presence treated as a business system — secure, monitored, and aligned with operations.
The tools matter. The operating judgment matters more.
A wide stack used in real environments, enterprise IT, secure operations, MSP delivery, and product building.
Microsoft Cloud & Enterprise IT
Used across enterprise support, multi-site administration, identity, device, and collaboration environments.
Identity, Access & Security Governance
Applied to user lifecycle, conditional access, and tenant-isolation patterns across enterprise and product work.
Cybersecurity, Monitoring & Compliance
Shaped by SOC supervision, secure-environment support, email security work, and compliance-aware platform design.
ITSM & Service Delivery
Hands-on across ticketing, SLAs, incident and problem management in enterprise and MSP-style operations.
Networking, Infrastructure & Systems
Operational exposure across multi-site networking, virtualization, and endpoint lifecycle work.
Software Engineering & SaaS Architecture
Applied across ZenTechnology platforms and secure connector tooling.
AI, Voice, Messaging & Integrations
Used to design business intake, AI receptionist workflows, connector concepts, and operational automation.
DevOps, Hosting & Self-Hosted Platforms
Used to operate, deploy, monitor, and reason about the full stack behind modern applications.
The strengths that shape how I lead and operate.
I connect IT operations, cybersecurity, infrastructure, SaaS platforms, automation, support, and business goals into one operating strategy.
I create structure around messy environments by improving documentation, ownership, escalation paths, service delivery, and technology standards.
I think about identity, access, isolation, secrets, logging, retention, audit evidence, and incident response before systems are exposed to risk.
I help leaders understand technology in terms of risk, cost, productivity, customer experience, and long-term growth.
I design technology environments and platforms with scalability, maintainability, security, and day-two operations in mind.
I coordinate across vendors, leadership, users, and technical teams to improve accountability and outcomes.
I understand the implementation details, but I lead from the operating model: people, process, technology, risk, and business value.
A career built in real environments, not theory.
I started in hands-on IT support and grew into enterprise operations, cybersecurity leadership, Microsoft cloud administration, multi-site IT support, automation, and platform strategy.
That background shaped how I lead today. I view technology as the operating system of the business: identity, devices, workflows, security, support, data, reporting, vendors, and long-term maintainability all have to work together.
Through ZenTechnology, I work with local businesses and growing organizations to strengthen technology foundations, improve operational workflows, reduce risk, and make practical decisions around IT support, cybersecurity, infrastructure, automation, and long-term growth.
The work that shaped how I think, lead, and build technology.
My career has grown from hands-on technical support into enterprise IT operations, cybersecurity leadership, Microsoft 365 administration, automation, consulting, and technology strategy. Each role shaped how I think about business technology: systems should be secure, documented, scalable, user-friendly, and aligned with organizational goals.
Across every stage of my career, the pattern has been consistent: I bring structure to complex environments.
I have supported users, systems, vendors, security operations, cloud platforms, endpoint environments, automation workflows, and custom technology platforms. Over time, that experience shaped a leadership style focused on operational clarity, cybersecurity discipline, business alignment, and scalable execution.
My goal is not just to fix technology problems — it is to build the systems, processes, documentation, and decision-making structure that prevent the same problems from repeating.
Founder & Principal Technology Strategist
ZenTechnology LLCZenTechnology represents the full evolution of my career — combining IT operations, cybersecurity, automation, cloud administration, software strategy, and business technology consulting into practical solutions for growing organizations. I build MSP/MSSP service concepts, SaaS product platforms, automation workflows, technology proposals, and custom software strategies that help businesses modernize, improve security, and operate more efficiently.
What This Role Highlights- Business ownership and technology leadership
- MSP/MSSP service development
- SaaS product and platform strategy
- Cybersecurity, automation, and workflow consulting
- Infrastructure, security, and business technology assessments
Enterprise IT Operations & Governance Leader
Home Builders InstituteAt HBI, I support enterprise IT operations across a complex multi-site environment with hundreds of users, distributed teams, critical systems, and business-facing technology needs. I own and support Microsoft 365, Intune, Entra ID, endpoint administration, collaboration platforms, device lifecycle management, security controls, vendor coordination, helpdesk operations, documentation, reporting, and disaster recovery planning.
What This Role Highlights- Enterprise IT operations leadership
- Microsoft 365, Intune, and Entra ID administration
- Security policy, DR procedures, and operational standards
- Vendor management and technology planning
- Automation, reporting, and process improvement
Multi-Site IT Operations Administrator
Job CorpsSupported enterprise IT operations across a national multi-site program with large-scale user, device, and application management requirements. Managed approximately 1,335 users, 1,774 devices, and 70 applications, supporting Microsoft 365, Intune, Entra ID, endpoint operations, onboarding/offboarding, vendor escalations, field support, and user lifecycle processes.
What This Role Highlights- Large-scale user and device management
- Multi-site IT operations
- Microsoft 365, Intune, Entra ID, and endpoint support
- Vendor escalations and field support coordination
- Standardized onboarding, offboarding, and operational workflows
Secure Enterprise Technology Consultant
Airbus U.S. Space & DefenseSupported secure enterprise IT operations for a large user environment, working across Azure Government, Microsoft 365, endpoint management, Exchange, SharePoint, onboarding, offboarding, user support, and remote service operations. This role strengthened my ability to operate in a security-conscious enterprise environment where reliability, access control, compliance, identity, and user support are critical.
What This Role Highlights- Secure enterprise IT consulting
- Azure Government and Microsoft 365 operations
- Endpoint management and identity support
- Exchange, SharePoint, onboarding, and offboarding
- Security-aware enterprise support delivery
Enterprise IT Delivery Consultant
RMS — Resource Management SolutionsProvided contracted IT consulting and enterprise support across Microsoft 365, endpoint management, user operations, onboarding, offboarding, access support, and stakeholder coordination. This role helped strengthen my consulting foundation and bridged my delivery work into larger enterprise environments, including Airbus U.S. Space & Defense.
What This Role Highlights- Contracted enterprise IT consulting
- Microsoft 365 and endpoint support
- User lifecycle and access coordination
- Client stakeholder communication
- Adaptability across enterprise technology environments
Cloud, Web & Cybersecurity Consultant
DexianDelivered IT consulting across web development, AWS, Google Workspace, cloud operations, administration, and cybersecurity-focused client environments. Supported multi-platform systems while bridging engineering, cloud administration, and security operations into unified client delivery. Work included advanced cybersecurity threat management, detection support, incident response, and cloud-based technology operations.
What This Role Highlights- AWS and Google Workspace administration
- Web development and cloud operations
- Cybersecurity threat management
- Detection and incident response support
- Cross-functional consulting across cloud, security, and engineering
Global IT Operations Consultant
National Democratic InstituteSupported globally distributed nonprofit technology operations and approximately 2,500 systems across a complex international environment. Built repeatable technical documentation, supported endpoint operations, improved support processes, participated in alert review, supported incident workflows, and contributed to rotating operational readiness across distributed teams.
What This Role Highlights- Global nonprofit IT operations
- Large-scale endpoint and user support
- Technical documentation and process improvement
- Alert review and incident support workflows
- Operational readiness across distributed environments
Cybersecurity Operations & SOC Supervisor
GardaWorld Federal ServicesSupervised SOC and cybersecurity operations activity, supporting monitoring, communication, reporting, escalation, and security-first process handling. Helped build visibility across security operations, supported incident communication, and used packet and traffic analysis tools such as Wireshark to assist investigation and response workflows.
What This Role Highlights- SOC operations leadership
- Cybersecurity monitoring and escalation
- Incident response coordination
- Security reporting and communication
- Packet and traffic analysis with tools such as Wireshark
Field IT Operations & Service Delivery Specialist
Safeway / Albertsons CompaniesBuilt a deep operational foundation through field IT, escalated technical support, hardware troubleshooting, operating systems, network devices, printers, POS systems, handheld devices, and retail technology operations. This role required independent troubleshooting, urgency, travel between sites, and the ability to restore technology quickly under tight service windows.
What This Role Highlights- Field IT and escalated technical support
- Hardware, OS, network, printer, and POS troubleshooting
- Retail technology operations
- Independent problem-solving under pressure
- End-user computing and operational uptime support
Early Technical Support Specialist
In-School IT ProgramMy IT career started through hands-on support in school computer labs, classrooms, and front-office systems. I assisted staff and students with hardware, software, printers, classroom devices, troubleshooting, imaging, networking fundamentals, and basic device support. Staying after school to learn technology built the foundation for my full IT career.
What This Role Highlights- Early hands-on technical foundation
- Computer lab and classroom technology support
- Hardware, software, and printer troubleshooting
- Networking, imaging, and device setup fundamentals
- Curiosity, discipline, and self-driven technical growth
Let's build stronger, safer technology operations.
Whether you need stronger IT operations, Microsoft 365 governance, cybersecurity-minded infrastructure, workflow automation, or a custom platform to reduce operational friction, ZenTechnology can help define the path forward.